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Shipping & Returns

Shipping Methods and Rates

Free express shipping on orders $150+

Spend $150 or more in a single transaction and receive free express shipping. We kindly ask that you anticipate approximately 2-5 business days for express shipping. All estimated delivery times do not include handling and dispatch. All orders must be sent to a registered Australian Postal Address.

Select Express Shipping option at checkout. Available at www.skinceuticals.com.au. Offer starts 12:00PM AEST on 17/6/22 and ends 11:59PM AEDT on 31/12/24.

Offer excludes purchases of any of the following products: Phloretin CF Serum 15ml Deluxe Sample 3337875736763, Silymarin CF 15ml Deluxe Sample 3337875746236, Silymarin CF 30ml 3337875746267, A.G.E. Eye Complex Cream 4ml Sample 3337875770453, Resveratrol B E Night Gel 15ml Deluxe Sample 3606000400740, H.A. Intensifier Serum 30m L3606000436367, Blemish and Age Defense Serum 15ml Deluxe Sample 3606000447660, LHA Toner 200mL3606000471184, Resveratrol B E Night Gel 30mL 3606000498747, Phloretin CF Serum 30mL 635494328004c, Blemish and Age Defense Serum 30mL 635494391206, Phloretin CF Gel Serum 30mL 883140003953, AOX Eye Gel 15mL 883140004356 Advanced Pigment Corrector 30mL 883140023234, Silymarin CF Starter Skincare Set 9315341056960, Phloretin CF Starter Skincare Set, 9315341056984 Boxing Day Clear Skin 9315341067430, Even Skin Results 9315341067447, Even Tone Duo 9315341067478, Silymarin CF 4ml Sample 9315341069007, Resveratrol B E Night Gel 4ml Sample 9315341069014, Phloretin CF Serum 4ml Sample 9315341069045, H.A. Intensifier Serum 4ml Sample 9315341069083, Blemish and Age Defense Serum 4ml Sample 9315341069137, Clear & Hydrate 9315341069533 HA Intensifier Starter Skincare Set 9315341056946.

Free standard shipping applies to all orders.

Standard shipping is free of charge and is delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate approximately 3-7 business days for standard shipping.  All estimated delivery times do not include handling and dispatch. All orders must be sent to a registered Australian Postal Address.
Delivery of orders to remote areas or high order volumes may take longer than expected.

Tracking Your Order

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email which includes the Australia Post tracking number that you will be able to use to track your order.
For any questions about your order, please Contact Us and we would be happy to assist you.

Change or Cancel an Existing Order

If you need to change or cancel an order you have already placed, please contact a SkinCeuticals Customer Service Representative and quote your order number. Alternatively, you can call us on 1300 060 116. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. Please note if the order has already been processed, we will be unable to change or cancel it.

International Shipping

We do not ship outside Australia at this time. Please visit the SkinCeuticals site of your country to shop online.

Shipping Confirmation

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

Return Policy

We are happy to offer a free return and a full refund on any product you've purchased from us within 30 days of the date of delivery (to the extent permitted at law). Once a return authority number has been provided to you by one of our SkinCeuticals customer service representatives, you must ensure the parcel is returned to us within 30 days to qualify for a full refund. Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. 

Change of Mind Returns

We are happy to offer free change of mind returns with a full refund on any product you’ve purchased from www.skinceuticals.com.au (to the extent permitted at law). Returns must be requested within 30 days after the date of delivery. Once our customer service team have contacted you and provided a returns shipping label, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.

Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.

We do not offer exchanges for change of mind returns.

We will accept returns outside of the above conditions in the case of allergic reactions, damaged products, incorrect items or faulty items.

We only accept returns purchased from www.skinceuticals.com.au. SkinCeuticals products purchased in all other locations must be returned to their original point of purchase.

How to Start a Return

1. Confirm that you meet our return conditions (see Change of mind returns)

2. Contact our Customer Service Team at [email protected] with the subject “My Order [order number]”.
To expedite your request, please include the below details:
•    Order number
•    Address
•    Date of product purchase
•    Product(s) requested to be returned
•    Return reason
•    Product condition (unopened, used, damaged, faulty)
 
3. Within 48 hours, a customer service representative will get in contact with you.
•    For change of mind returns: a customer service representative will submit your return and email you the return shipping label
•    For orders with other issues: a customer service representative will request that you provide a photo, and any other relevant details. For more information, see section “Issue with your order”
 
4. Package your item securely.
To reduce waste, you can re-use the SkinCeuticals packaging, if you no longer have this, you can use a similarly sized box.
 
5. Drop off your return at any Post Office
You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.
 
6. You can track the delivery of your return to our warehouse via the Australia Post Portal.
Simply enter the tracking number you received via email when you booked your return at the Post Office.
 
7. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return.
If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.
If you should need further information regarding the return of any SkinCeuticals products, please do not hesitate to Contact Us at [email protected] and it would be our pleasure to assist you however we can.

Issue With Your Order

Damaged or Faulty Items

If you receive any products that are damaged or faulty please contact us at [email protected] to arrange a replacement or refund. To expedite your request, please include a detailed description and photo of the product in question within 7 business days of receiving your delivery.

Incorrect Order Items

If you receive any products that are damaged or faulty please contact us at [email protected] to arrange a replacement or refund. To expedite your request, please include a detailed description and photo of the product in question within 7 business days of receiving your delivery.

Allergic Reaction

If you experience any allergic reactions to SkinCeuticals products, please stop use of the product immediately. 
In this rare and unfortunate situation, we will accept the return of your product. Please contact us at [email protected] to initiate this process.
To the extent permitted by law, please provide us with a photo of the reaction and proof of purchase. We request that the product not be more than 15% used.

Report a Problem with Your Order

If your order is missing a product or you have any other concerns, please Contact Us at [email protected]. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concerns as efficiently as possible.

Exchanges

We do not offer exchanges.

International Credit Card Payments

Consumers using foreign credit cards issued in many countries can place orders on this website provided that the “Ship-To Address” is in Australia. We do reserve the right to decline orders made with credit cards issued from specific countries. Should you have additional questions or concerns please Contact Us at [email protected] and we will be happy to assist you.

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